Store Policies & Returns
Your Satisfaction Is Our Commitment
We want our customers to be 100% satisfied with every fly fishing purchase they make from Get Bent Fly Shop. Get Bent offers a no questions asked 30 day return policy on everything we sell. Email us the reason for the return and return any unused item to us in its original packaging with a copy of your receipt for an exchange or refund. This policy applies to all products we sell with the exception of sale or clearance items, sunglass, fly tying materials, terminal tackle (fly line, leaders, tippets, weights, floatants, indicators, etc.) and special orders. Shipping charges are non-refundable.
Privacy and Store Policy
Things You Need to Know
At Gent Bent Fly Shop, we respect and are committed to protecting your privacy.
In today’s online shopping market, we believe that honesty is the best policy. We put our customers first. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
This privacy notice discloses the privacy practices for www.getbentflyshop.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Your privacy and security matters. Providing you top quality fly fishing tools, rods gear and more at affordable prices while keeping your information secure is our top priority!